Please choose carefully before making a purchase and read our terms and conditions regarding our returns policy.

Returns

•  You have up to 10 days to exchange and item in an unused/unworn state with original tags, receipt and packaging. We have the right to refuse if these terms weren’t followed.
• No exchanges on dummies.
• We do not accept change of mind purchases. No returns/exchanges/refunds on sale and or reduced items. If you wish to exchange you may exchange with a product of the same value. If you can’t find an item you wish to exchange, we can put the value under store credit.

Damage

• If you have received an item which you believe is faulty we require you to email photos to vintagecurlsandtwirls@gmail.com so we can arrange a replacement. The item may need to be posted back to us in order for us to inspect the damaged item.
• Any order that is damaged in transit via Australia Post must be lodged by you at the local post office. If an item has been damaged in transit it will not be replaced or refunded until a claim has been lodged and approved by Australia Post.
• Any postage or return postage paid by you will not be refunded unless the product is deemed faulty. Only standard post will be covered by use on return of faulty items.
• We will not tolerate abusive emails regarding damaged goods. We do not know what happens whilst in transit and find out at the same time as you. Please be kind. 

All exchanges will be at your own expenses meaning you are to include a return prepaid postal satchel for us to send you your exchange item in- Please see your invoice included in your parcel for instructions and please include this sheet in your return.  
We reserve the right to refuse the return of an item if we believe it not to be in the original condition or received within the 10 days.
Postage is not credited only the value of the garments purchased. 
Please email us at: vintagecurlsandtwirls@gmail.com for instructions on returning the item. 

Sale Items:

Please choose carefully as we do not provide a refund, exchange or credit note if you change your mind or its not the right fit.

We do not provide promotional gifts on sale items.

Faulty Items:

In the unlikely case of receiving a faulty item that does not meet your expectation, the item must be returned within a reasonable time frame.  The item will be sent to our Management where they will assess each item and will either repair, replace or provide a credit note and in some instances a refund.  This process will be completed within a reasonable time frame in accordance with Fair Trading policies.

Credit Notes: 

Credit notes have a 6 month expiration.  

Washing Instruction:

Our garments are delicate items, some which have been hand embellished: we highly recommend ALL items to be treated with care and hand washed separately in cold water with mild laundry detergent. Do not soak garments.  Do not put in the tumble dryer.  Do not put in the washing machine.

Shipping your Order:

We use Australia Post Delivery Service. International orders are shipped using Australia Post. 

All orders will be charged a flat rate of $10 regardless on how many items you have purchased (Australia Only). International orders will be charged a flat rate of $20.00. 

Allow up to 10 business days for your garments to arrive after the item is dispatched (depending on where you live in Australia). Please track your item on www.austpost.com.au/track/  International orders may take longer depending on where you are located. 
If you cannot locate your package, please email vintagecurlsandtwirls@gmail.com with your order number and name so we can track the item for you.

If you have placed an order over the weekend, the item will be posted the following business week. We aim to have your order dispatched within 1 week of placing your online order. 

Payment and Price:

Payment must be effected by credit card or by direct deposit using the ordering facility on this website. Prices are inclusive of goods and services tax. 

Cancellation Due to Error or Unavailability:

If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question without deduction. 

Privacy:

We comply with the terms of our Privacy & Security Policy in relation to the collection and use of your personal information. Disclaimer and limitation of liability to the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of Vintage Curls and Twirls products, as set out in our Legal Disclaimer.

Governing Law:

These terms and conditions are governed by the laws in force in New South Wales. You agree to submit to the jurisdiction of the courts of New South Wales. We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.

Legal Disclaimer:

Vintage Curls and Twirls will attempt to ensure that the information provided on this Website is correct, however Vintage Curls and Twirls cannot guarantee its accuracy, suitability or completeness. The information is provided to you on an "as is” basis without warranties of any kind, either express or implied. You should be aware that the information on this Website is subject to change at any time.

To the extent permitted by law, Vintage Curls and Twirls excludes all liability arising from or relating to your use of this Website any products purchased by you from us (including your use of such products) or your reliance upon information contained on the Website.

This Website may contain links to other Websites operated by third parties. Vintage Curls and Twirls does not make any representation as to the accuracy or suitability of any of the information contained on those other Websites, and does not accept any responsibility or liability for the conduct, content or products or services of those other Websites.

Privacy & Security Policy:

This Privacy and Security Statement applies to this website which is operated by Vintage Curls and Twirls.

Vintage Curls and Twirls understands and appreciates that you, as a Vintage Curls and twirls website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Vintage Curls and Twirls is committed to protecting your privacy. This Vintage Curls and Twirls Privacy and Security Policy explains how your personal information will be treated as you access and interact with the Vintage Curls and Twirls website.

Put Simply

We will only use the information supplied from you to directly assist us in providing the service you have requested. We will not give your information to third parties unless it is necessary in conducting the service we provide to you. For example: Courier companies will be supplied with your details so they can deliver your order.  
We are only interested in providing excellent prices with efficiency and honesty.
As the Vintage Curls and Twirls Website develops and as technology evolves, Vintage Curls and Twirls will continue to strive to provide you with better and more customised services and with a more effective website. Vintage Curls and Twirl encourages you to review the Vintage Curls and Twirls Privacy and Security Statement periodically because the statement may change from time to time. 
In addition to the provisions of this Privacy and Security Statement, there may also be specific and additional privacy provisions which apply to certain sections of the Vintage Curls and Twirls Website. As specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Vintage Curls and Twirl Website. In the event of any inconsistency between the provisions of this Privacy and Security Statement and those other specific and additional provisions, the specific and additional provisions will prevail. 

Information Collected: 
The information that we will collect about you will depend on how you use the facilities offered by the Vintage Curls and Twirls Website. If you visit Vintage Curls and Twirls Website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.
Vintage Curls and Twirls Website offers a number of interactive facilities including tools such as mailing lists and the ability to purchase goods and services online.
If you decide to complete an online order, the information that you enter onto the online order form will only be collected by us if you submit your online order. If at any stage you cancel your order or log out prior to submitting your order, the information you have entered up to that point will be automatically deleted. 

Use and Disclosure of Information:
We will only use or disclose personal information that you have provided to us when:

1.             you the customer have authorised us to do so;

2.             we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

3.             we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions; or Indi Rose is authorised, required or permitted by law to disclose the information.

An exception is where you access a Third Party Website from the Vintage Curls and Twirls website. In that case, session information or other information that you provide about yourself may be shared between that third party, the person hosting the Third Party Website and members of Vintage Curls and Twirls.
Third Party Websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices. 

 

How we Handle E-mails:
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Any personal information contained in your e-mail, including your e-mail address, will be used or disclosed in ways set out in this Privacy and Security Statement. Your e-mail message content may be monitored by our Internet Service Provider or Vintage Curls and Twirls employees for trouble shooting and maintenance purposes or where e-mail abuse is suspected. 

 

Security of Information:
The web server uses military strength encryption during transmission of sensitive data such as your credit card details. This means that you can rest easy knowing that these details only go to the person who needs them to process the order. 
  Vintage Curls and Twirls takes reasonable steps to preserve the security of cookie and personal information in accordance with the Vintage Curls and Twirls Website Terms of Use and this Privacy and Security Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (not encrypted). If secure transmission is indicated, Vintage Curls and Twirls currently uses military strength (128 bit) encryption. 
Indi Rose regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Vintage Curls and Twirls strives to protect such information, Vintage Curls and Twirls cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems. 

 

Acceptance and Changes to Privacy and Security Statement :
You acknowledge and accept that your use of the Vintage Curls and Twirls Website indicates your acceptance of the Privacy and Security Statement. 
This is the current Privacy and Security Statement. It replaces any other Privacy and Security Statement for the Vintage Curls and Twirl Website published on the Vintage Curls and Twirl Website to date. Vintage Curls and Twirl may at any time vary the Privacy and Security Statement by publishing the varied Privacy and Security Statement on the Vintage Curls and Twirl Website. You accept that by doing this, Vintage Curls and Twirls has provided you with sufficient notice of the variation.